With the launch of Question Stream, you can now ask three different question types: single response, multi-response, and open-ended.
A single response question forces the customer to make one choice. You can add Response Clarification (2-step) follow-up questions to this question type.
A multi-response question allows the customer to submit multiple choices.
An open-ended response allows the customer to write in their own response. The character limit for open-ended responses is 255.
On both Single Response and Multi-Response question types, you can choose to randomize the list of responses shown to customers. We typically recommend doing so to mitigate any order bias.
Updated 4 months ago