Slack

A how-to guide to sending your Question Stream response data to Slack

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Be sure to enable Flow on your EnquireLabs Integrations Page!

To start, enable Shopify Flow in the Enquire app, click "Integrations," find Shopify Flow, and click "Connect." Once enabled, we send a payload [survey response data] to Shopify Flow whenever someone submits a survey response.

If you'd like to analyze your Question Stream responses in a Google Sheet and want to automatically populate the sheet with real-time responses follow the below instructions. You can also download the Shopify Flow template here.

Create A New Workflow

If you haven't already installed Shopify Flow, you can do so via the Shopify App Store. To note, Shopify Flow is currently only available to Shopify Plus merchants.

Once you've installed Flow, get started creating a new workflow with *Enquire Post-Purchase Surveys as your trigger.

Create new Shopify Flow with EnquireLabs trigger.Create new Shopify Flow with EnquireLabs trigger.

Create new Shopify Flow with EnquireLabs trigger.

After selecting New Survey Response, click Action.

Select ActionSelect Action

Select Action

On the following screen, select Show under Get More Actions and scroll down to locate Slack.

Select Show under Get More ActionsSelect Show under Get More Actions

Select Show under Get More Actions

Select SlackSelect Slack

Select Slack

Connect Shopify Flow To Your Slack Account

After clicking Slack for Shopify Flow, a new screen will appear where you'll can authorize Slack for Flow access to your Slack account.

Click ConnectClick Connect

Click Connect

Select the desired Slack account.

Select your Slack accountSelect your Slack account

Select your Slack account

And allow Shopify Flow access to write to your Slack account.

Now that you've connected your Slack account, you can close the below window and click back to the window with your Shopify Flow set up.

Close Window after connectedClose Window after connected

Close Window after connected

Add Action - Send Slack Message

Now that you've authorized Shopify Flow access to your Slack account, you can continue building out your workflow. Next, click "Send Slack Message" action. If the button isn't clickable, you'll need to refresh the page.

Click add row to spreadsheet.Click add row to spreadsheet.

Click add row to spreadsheet.

Add Slack Channel and Message

On the next screen, Shopify Flow will ask for the Slack Channel or member id you wish to send Question Stream responses to. You don't have to create the channel prior to setting up the Workflow.

In the following back, add the message you want to send to Slack. In the example below, we used: {{question}}: {{response}} which will simply send a slack message with every question and you response you receive.

Add Slack channel name and templateAdd Slack channel name and template

Add Slack channel name and template

Title Your Workflow & Enable

Re-title Shopify Flow to Question Stream Responses to SlackRe-title Shopify Flow to Question Stream Responses to Slack

Re-title Shopify Flow to Question Stream Responses to Slack

Turn on Question Stream to Slack Shopify Flow workflow.Turn on Question Stream to Slack Shopify Flow workflow.

Turn on Question Stream to Slack Shopify Flow workflow.

Conditions

If you'd like to send specific Question Stream question responses to a specific channel, you can do so by using Conditions.

Select ConditionSelect Condition

Select Condition

Select Conditions, then ConditionSelect Conditions, then Condition

Select Conditions, then Condition

Select Add criteriaSelect Add criteria

Select Add criteria

Select Condition criteriaSelect Condition criteria

Select Condition criteria

Target specific question exampleTarget specific question example

Target specific question example

Now follow above steps to complete Slack integration.Now follow above steps to complete Slack integration.

Now follow above steps to complete Slack integration.


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