Our Response Clarification (two-step questions) feature allows you to ask an open-ended or multiple-choice follow-up question based on the first question response. This feature was architected to help with clarification around specific marketing channels (i.e., user selects "Podcast" from a How did you Hear About Us? survey, and you then follow up with "Which one?"), but it can be used for any form of clarification.
If the customer submits a response to the first question and doesn't submit a response to the second, we still collect the first response.
Here is a quick video of the customer experience for both multiple choice and open-ended follow-up questions.
Updated 9 months ago